Returns & Exchanges
We want you and your pup to be 100% happy with your purchase, which is why we offer a 30-day return window for all unused items in their original packaging. Please ensure products are free of dog hair and odors to qualify for a full refund or exchange.
Check Eligibility
Ensure your items are in brand new condition, with all tags attached and no signs of wear or pet hair, within 30 days of delivery.
Start Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack and Ship
Securely package your items and use the prepaid shipping label provided via the portal, then drop it off at your nearest authorized carrier location.
Receive Refund
Once our team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing